Refunds & cancellation
How to request help, cancel an order, or report a payment or delivery problem.
1. Request a cancellation
Contact support as soon as possible if you want to cancel an order that has not been delivered. Automated fulfilment can begin after payment confirmation, so we check whether a key or credit has already been supplied before confirming cancellation. Closing the page does not cancel a payment or an order. Prepaid purchases do not renew automatically.
2. Missing delivery, duplicate charges or defects
If payment is confirmed but the product has not been delivered within the stated delivery period, contact us for fulfilment or cancellation. Report an unintended duplicate payment or a key that cannot be activated. We check the payment and delivery records and may provide a working replacement or correct account credit. If we cannot supply the purchased product as described, we offer a refund for that purchase, including its store service fee.
3. Products already supplied
For a valid key or account credit already supplied as ordered, a change of mind or an incorrect username entered by the buyer may not qualify for a discretionary refund where the law permits that limitation. This does not exclude a claim for non-delivery, a defective or misdescribed product, or mandatory consumer rights. EU/EEA consumers generally have 14 days from concluding a distance contract to request withdrawal, subject to applicable exceptions. A withdrawal request can be sent to our support email with the order number and a clear statement of the decision to withdraw. Payment or opening this page does not itself waive that right; any legally required express consent, acknowledgement and confirmation for early digital delivery must be obtained separately.
4. How to submit a request
Email markiandmitrovic@gmail.com or contact @Rynamiks on Telegram. Include your order number, product and plan, payment date, the issue, and whether you request delivery, replacement or a refund. Include an error screenshot or a redacted receipt if relevant. Do not send passwords, full card details or your private order link. We review requests manually and send the decision and next steps through your contact channel.
5. How an approved refund is paid
We return an approved refund through the original payment provider to the original payment method, in the currency originally charged, where that provider supports it. If the method cannot receive refunds, we agree a permitted alternative with the verified payer. We confirm the amount and submission of the refund. Stripe card refunds typically appear in approximately 5–10 business days after submission; the bank or method may take longer. Bank exchange-rate differences and independently charged bank fees are outside our control.
6. Disputes and statutory rights
You can contact us for a resolution without giving up the right to contact your payment provider, regulator or another competent body. This policy does not shorten any mandatory legal claim period or remove rights that apply in your country. Please report a problem promptly so that delivery and payment records can be checked.